FAQ

  • What ages are the Cha Cha books suitable for?

    The Cha Cha books are primarily written for children between the ages of 2 and 7, but you can also buy them for a new born. Like clothes, younger children will grow into the books!

  • Can I order and pay over the phone?

    Absolutely! If you do not want to provide credit card details over the internet, please phone 0434 002027 and we will happily process your order over the phone.

  • Can I cancel or change my order?

    Orders may be changed within 24 hours of being placed. However, after this time there can be no cancellation of the order or change to it, as books are usually dispatched within a 24 hour period.

  • Can I have a tax invoice / receipt?

    Yes. Please request this when ordering the books by ticking the appropriate box.

  • How long will it take for my order to be delivered?

    Book orders are normally dispatched within 24 hours, but please allow up to 14 days for delivery (we can’t control Australia Post!).

  • I have not received my order. How do I follow up?

    If your order does not arrive within a 14 day time period, please contact us via our “Contact Us” page, and we will get back to you as quickly as possible.

  • There is a problem with the books received. How do I exchange the items or claim a refund?

    If your order has been filled incorrectly we are more than happy to correct this and post out the required items free of charge. Simply send us a message via the “Contact Us” page and we will advise how the situation will be resolved.

  • Do you ship to international locations?

    Yes – the Cha Cha books can be shipped anywhere! If your desired location does not appear in the drop down window during the check-out process, simply email us via the “Contact Us” page and let us know the address to which you would like the books shipped. Our team will get back to you and complete your order over the phone.

  • How much does shipping cost?

    The shipping cost depends upon the number of books ordered and where the books are being sent. During the check-out process, the total shipping cost will automatically be added to your order. Alternatively, if your desired destination is not featured in our “drop down” menu during “Check Out”, simply contact us and our team will contact you directly regarding your order.

  • How long does international shipping take?

    Please allow up to 3 weeks for international shipping.

  • How do I redeem a Cha Cha Gift Voucher?

    Simply fill in your Gift Voucher code during the check-out process and that amount will automatically be applied to your order.